Providing a Complete Suite of IT Solutions
Product & IT Services
Genesys Premier Partner
Who We ARE
RACube Technologies is a premier Genesys Partner, and dedicated to revolutionizing the tech industry. Our cutting-edge apps are designed to enhance user experience and simplify complex processes. We are committed to providing top-notch solutions that exceed expectations. With a focus on innovation and customer satisfaction, we strive to be a leader in the digital landscape. Join us on this exciting journey as we shape the future of technology together. Our expertise are
-
Architectural Services for Contact Center Solution
-
Integrations with multiple Data points and System
-
Customized Professional Service to specific customer requirement
-
Custom build apps catering to Genesys App Foundry customers and other cross contact center platforms
Contact Center Solution
Providing consulting for development & Administrative task for business for SaaS based solution focused on Contact Center Integration
UCaaS & CCaaS
Providing Architectural consulting service for leading UCaaS & CCaaS provider with wide range of vendors, support, offshore & onsite
OMNI Digital Integration, AI & Chatbot
Providing expertise and deployment strategy to integrate Email, Messaging and chat into Contact Center. Development via Chat AI chat tool such as LEX, NLP, Google Dialogue flow CX, CES, and many more application integrated together
Product Expertise
The main services we offer in these products are below and provide 360-degree consulting from Architecture to Deployment and operation strategy of core technological products. Having deployed many product for various companies
Genesys
Esteemed Partner with Genesys
Genesys OMNI product suite is the market leader to provide 360 services around the contact center. We bring vast experience in Genesys architecture and deployment and have multiple consultants to deploy to migrate your on-prem contact center to Cloud (AWS) and expert in enabling Voice, Chat, Messaging & Email along with CO-browsing capabilities
Nice In-Contact
Nice In-Contact Center is another powerful tool we provide end-to-end consulting for architecture, Deployment, and operation procedure post-deployment. We have expert consultant in Nice In-Contact product line to deploy next-gen contact center for your organization
ZOOM Suite
One-stop shop for consulting and deployment of ZOOM solutions for meetings, integration, Zoom phone, Contact center, and expanded capability which ZOOM will be provided in the future. We are experts in ZOOM UCaaS space and in-portability for Cisco devices to enable on the ZOOM platform
Amazon Connect
Welcome to our Amazon Connect implementation and configuration service! We specialize in setting up and optimizing your Amazon Connect environment to your customer service experience. Our team will work closely with you to tailor the solution to your specific needs, ensuring a seamless integration. Let us help you unlock the full potential of Amazon Connect for your business!
Integration and AI Tools
Our team is an expert in providing consulting and deployment of AI tools (Pindrop, Cogito, Uniphore) via SIPRec, and Media forking on various SBC platforms (Oracle SBC or Sunus SBC). We are providing service to our many customer to enable them on various CC & UC tools such as CYARA, Hammer, OCCAM, SIPp.
DevOps CI/CD
We have proven track record to deploy and create custom CI/CD pipeline for various CX-as-Code service using Terraform, github and many other platform. We bring expertise around cloud based DevOps tools such Azure DevOps and AWS pipeline. We will be happy to do a demo for our customer to showcase value
1. Managed IT Solutions
3. Architectural Cloud Computing
4. Business Consulting
2. Professional Services
Helping you find the right IT solutions.
We are the leading provider in the cloud computing space for collaboration & CRM. We are here to help you with your journey "Go to Cloud". We are strategist for many fortune companies and helped shape up their cloud journey as key partner
Chat Bot
Collaboration
Salesforce
IT partner with a shared vision.
Advance OMNI-Channel communication. Chatbots, also called chatterbots, is a form of artificial intelligence (AI) used in messaging apps. This tool helps add convenience for customers, they are automated programs that interact with customers like a human would and cost little to nothing to engage with. With our experts on NLP, LEX Bot & Google Digiflow. Make your communication effective and advanced...
Collaboration, It's an approach to unifying business communication tools into a single, streamlined platform, bringing together services such as VoIP, video conferencing, collaboration tools, file sharing, instant messaging, and more. The exact tools that comprise UCaaS can vary between organizations and the adoption of tools can be different as per supplied vendor. Here at RACube, we are specialists in the multi-vendor platforms of UCaaS, CCaaS such as MS Teams, Cisco, Avaya, Genesys, Ring Central, ZOOM, and provide end-to-end service for the pivot to cloud journey.
Salesforce is a cloud computing Software as a service (SaaS) company that specializes in customer relationship management (CRM). The software has become the number one for customer success and helps businesses track customer activity, market to customers, and many more services. At RACube Technologies, we have an advanced level of architecture and engineering team to help with your implementation and operational needs.