RAautomiTe is an Automation and Migration tool which uses a unique set of code and blend of multiple technologies in a SaaSify world to offer you maximum potential of DevOps Process Deployment

This is a next generation product our team has build to solve a real time use case and issue in space ot Automation & Migration

• This product has a complete Automated Pipeline for any environment such as Genesys, Amazon Connect, Nice In-Contact.

• It will use our self developed proprietary API to the vendor platform in order to fetch the data/Flat files etc. And update those files in primary environment of production and replicate them real time across the multi-cloud vendors or regions (in same cloud environment)

RAdaSh is a customized Dashboard for Contact Center environment and can be customized to cater multiple vendors in CCaaS space. Major vendors are Genesys, Nice In-Contact and Amazon Connect

RAdaSh-P is a customizable portal view. Contains colorful Object basis single pan dashboard showing, Interaction, CB, Call waiting, Number of minutes, Performance in case of SLA, Daily, Weekly, Monthly, Yearly, and forecast

RALogEd is a customized solution to capture any configurational logs and it is an advance level logging Solution for Audit, Capture config changes, create a repository of logs, changes, and objects. 

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It has various feature and can be customized based on client needs. 

1. Drill Down and look up from User to Objects changes.  Drill down to user profile such as what, when and which objects user had made the changes to.

2. Objects to users Drill down to see what and who made changes to which object and the timeline associated with it.

RAautomiTe - Ops is an Automation tool which uses a unique set of code and blend of multiple technologies in a SaaSify world to offer you maximum potential of DevOps Process Deployment

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• This product minimize the risk of exposing Prod environment config to live changes and protect configurational and change outage.

• This follows a DevOps process and a automated DevOps Piplline to build configuration in lower environment and push it through to UAT or PROD environment wherever applicable.  

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RAdaSh-O is a customizable portal view. Which can show a customizable Open/Close time of clinic, when call start to come Live, Readiness of contact center such as how many agents are available to take call, Supervisor access view & control, log agent to queue, off queue etc.